Platform Analyst (with Product/Business Analyst Responsibilities) 

Job Description 

We are looking for a Platform Analyst who can effectively balance technical platform management with product/business analysis responsibilities. This role serves as a strategic link between Technology Services (TS) and business stakeholders, ensuring platform stability, clear communication, and continuous improvement of analytics tools and processes. 

The ideal candidate combines strong analytical skills, excellent communication, and a proactive mindset toward optimizing platforms and enabling business value. This is a dual role that includes supporting the operational needs of our analytics platforms while gathering requirements, identifying opportunities, and helping shape future enhancements. 

Key Responsibilities 

Communication & Coordination 

● Act as the primary liaison between Technology Services and business stakeholders for platform updates, incidents, enhancements, and planned maintenance. 

● Prepare and distribute high-quality communications that summarize incidents, root causes, remediation steps, and preventive actions. 

● Create, refine, and maintain standardized communication templates and stakeholder distribution lists. 

● Coordinate platform releases, patches, and scheduled downtimes in partnership with TS and business teams. 

● Facilitate cross-functional meetings to ensure alignment on priorities, timelines, and platform changes. 

Platform Management & Operations 

● Support day-to-day operations of Abiomed’s analytics platforms, including Alteryx, Tableau, and Power BI.

● Maintain structured and auditable development environments, including folder structures for production, development, and sandbox workspaces. 

● Monitor platform performance, availability, and usage trends to ensure optimal reliability and user experience. 

● Assist with troubleshooting and escalations by gathering relevant details, validating issues, and coordinating with technical teams. 

● Identify opportunities to improve platform workflows, operational efficiency, and user adoption. 

Security, Compliance & Governance 

● Collaborate with Technology Services and Security teams to identify, document, and mitigate platform security risks. 

● Create and manage identity and access groups; ensure proper role-based access controls and user provisioning. 

● Ensure continuous compliance with GxP, data governance frameworks, and other regulatory requirements. 

● Track and support remediation activities related to audits, security assessments, and compliance reviews. 

Documentation & Knowledge Management 

● Maintain accurate, version-controlled documentation in Confluence covering communications, platform configurations, processes, and updates. 

● Document incidents, corrective/preventive actions (CAPA), changes, and release notes to support audit readiness and operational transparency. 

● Help define and maintain governance standards, documentation guidelines, and operational procedures.

Product / Business Analyst Responsibilities 

● Gather, analyze, and document business requirements related to platform improvements, integrations, and new analytics capabilities. 

● Translate business needs into actionable specifications for Technology Services. 

● Partner with business stakeholders to understand pain points and identify opportunities for automation or process optimization. 

● Support backlog management by prioritizing enhancements, defects, and operational needs based on business value. 

● Contribute to roadmap planning by helping define platform evolution and long-term analytics strategy. 

● Facilitate user feedback sessions, collect insights, and recommend improvements to enhance usability and adoption. 

Preferred Skills & Qualifications 

● Experience working with analytics platforms such as Tableau, Power BI, or Alteryx (administration experience or advanced user level). 

● Advanced English proficiency, with the ability to lead meetings, produce clear documentation, and communicate effectively with global stakeholders. 

● Strong communication skills, including the ability to translate complex technical concepts into clear, accessible language for non-technical audiences. 

● Experience in business analysis, requirements gathering, and/or product ownership. 

● Familiarity with IT service management processes (e.g., incident, problem, and change management). 

● Solid understanding of security principles, access management, and compliance frameworks such as GxP. 

● Proven ability to work cross-functionally in a fast-paced, dynamic environment with shifting priorities.
 

Engagement & Work Setup

• Contract type: Contractor – Full Time

• Work mode: Remote (LATAM)

• Team base: Danvers, Massachusetts, USA

• Working hours: Eastern Time (EST), typically 8:00 a.m. to 5:00 p.m.
  (time difference may vary during the year and is handled flexibly)

• End client industry: Health

Mandatory Requirements

• Fluent English (C1 or higher) with strong verbal and written communication skills

• Availability to travel to the U.S. occasionally
  (approximately 2–3 trips per year)

• Proven experience leading Salesforce teams

• Salesforce certifications are highly valued

• 50% of the time will be dedicated to platform administration: Power BI, Tableau Server, and Alteryx Server. 
  50% of the time will be focused on business intelligence tasks.

• Strong experience with Jira and Confluence is essential, with a particular emphasis on Jira.

Benefits

• Public holidays according to the contractor’s country of residence.

• 10 vacation days + 5 additional personal days